REFUND POLICIES
RETURNS AND EXCHANGES
Demands for an arrival or trade can be made within 30 days of the item delivery date. If you don’t mind call (201) 250-8899 or email to info@decorsus.com to ask for RMA # (Return Merchandise Authorization). The stock returned must be in its unique condition and unique bundling to have an approval of your credit. Credit is liable to an investigation of the stock being returned. Once the stock is gotten and assessed, the credit will be issued within 5 business days.
Reviewing and accepting your Merchandise
If it’s not too much trouble examine your bundle painstakingly when it arrives and take note of the state of the container. Remember that by marking the transportation messenger’s sending receipt structure, you are recognizing that your stock touched base in great condition and decorsus won’t have the capacity to document a case with the delivery transporter.
Stock that can’t be returned –
Stock more than 30 Days from the day you got your item. -Unique boxes that have harmed or markings on them. -Stock transported to us or our merchants without an RMA number fastened to or composed of the arrival shipping box. -On the off chance that stock is missing embellishments and/or maker records, item writing, or whatever other reports that were incorporated with the first stock. -Floor Samples, Discontinued, Final deal or Clearance things. -Stock introduced, scratched or imprinted or in not as a new condition. -The stock that is set apart as non-returnable or non-cancellable on your receipt. -Characteristic Stone (Due to the way of regular stone it might contrast from what is shown. No two stones are the same). -Custom/Special Order Products or items made to request or creation.
Client Responsibilities (Shipping charges and restocking expenses)
In the improbable occasion that you got the wrong stock or your stock arrived harmed, there will be no charge to you and a substitution will be conveyed. Harms must be noted on the bill of filling (dispatching messenger’s sending receipt shape) and answered to Customer Support within 48 hours of receipt of your stock. Following 48 hours, it is expected that your request touched base in immaculate condition and that the greater part of the right things was gotten. On the off chance that you are wanting to introduce or utilize the stock at a later time, please review the thing/s within 48 hours and store it securely away. On the off chance that another person signs for your request when conveyed, it is as though you got the conveyance by and by and you accept the obligation. On the off chance that you conclude that you don’t need the stock requested, or you are giving back the stock because of purchaser’s regret, you will be charged for the arrival transportation to the manufacturer’s/merchant’s distribution center and a 15% restocking expense will be connected. A delivery quote and return mark can be given to you upon solicitation. decorsus does not charge our clients for Outbound Shipping and Handling and ingests this expense. Be that as it may, in the event that you reject conveyance of an undamaged item, you will be in charge of the first and return shipping charges. On the off chance that your request was conveyed by decorous conveyance Armada, you are mindful to take or ship the returned stock back to our stockroom for examination. Our drivers can’t get returned stock from our clients since they are not qualified to perform examinations of the stock being returned.
RETURNS AND EXCHANGES DUE TO SHIPPING DAMAGE
In the event that you get a harmed thing, decorsus will supplant the thing gratis, or you may choose to have a store credit. If it’s not too much trouble take after guidelines underneath:
Marking for your Merchandise
You should record harm/harms/missing things on the conveyance receipt, keeping in mind the end goal to get substitution stock at no expense. On the off chance that you see harm to the container or missing boxes, acknowledge the shipment and compose on the delivery messenger’s sending receipt structure: “Harmed or Missing Boxes”. When you bring the shipment into your home, precisely review every single thing for harms/deficiencies.
Advising Customer Service of harm/lack
If it’s not too much trouble take (5) photos of the thing and the bundling it came in and email this data alongside a point by point portrayal of the issue to info@decorsus.com. Give your request number in the subject field of the email. You can likewise contact our Customer Service Division by telephone for directions on the most proficient method to document a case. Substitutions because of harms/deficiencies must be asked for inside 48 hours of your conveyance. Lamentably, following 48 hours we won’t have the capacity to document a case because of the transporter’s case confinements. In the event that you or your agent signs for the conveyance without demonstrating harmed or missing things, however, later the stock is observed to be absent or harmed amid transportation, our Customer Service office must be informed inside 48 hours. Following 48 hours, it is accepted that all stock was gotten in great condition and you will be in charge of the expense of the substitution thing/things. In the event that you or your agent signs for the thing showing harm/missing things, our Customer Service office must be told within 10 business days of your conveyance to get your substitution thing/things gratis. Following 10 days, you will be in charge of the expense of substitution. On the off chance that the stock has been introduced, we won’t have the capacity to document a case or give a substitution.
Fabricating DEFECTS
In the event that the stock you get is observed to be inadequate because of an assembling surrender, a solicitation for the substitution of the damaged stock must be made within 30 days of the conveyance of your request. decorsus will trade the imperfect stock or an inadequate part for nothing out of pocket. The stock returned as damaged, which is observed not to be blemished, will be liable to a 15% restocking charge, alongside the first and return sending and taking care of charges. On the off chance that an imperfection happens following 30 days of conveyance, you should contact the producer specifically for guarantee data. Decorsus won’t cover any work or different expenses of expulsion or establishment, nor might decorsus be in charge of some other coincidental or considerable harms owing to an item desert or to the repair or trade of a faulty item or part.
