PAYMENT & SHIPPING INFO
Payment
Most orders will ship within 1 to 3 business days after payment and address verification are received, but some products have longer fulfillment times of 2-3 weeks. In such instances, our customer service department will keep you updated on the order status. Our products include FREE SHIPPING to the continental United States with all shipments being curbside delivery, Some restriction may apply on some items.
Customers shipping to Hawaii or Alaska should call our Customer Service Department (201-250-8900) Or email us at info@decorsus.com for a shipping quote.
Canadian Customers should call our Customer Service Department (201-250-8900) to receive a shipping and handling quote. BE ADVISED, any potential duty, tariff, customs or customs brokerage fees are the responsibility of the customer, and may be in addition to the shipping charges.
Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays.
Any additional charges billed by the shipping company for charges not specifically requested by Decors U.S. will be assessed to the customer. In the event that a shipment is returned to Decors U.S. due to a customer’s neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge).
The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise.
Deposits
For standard/stock merchandise, a 30% deposit is required at the time of order. If the order contains custom or ‘special order’ items, then a 50% deposit is required at the time of purchase. In most cases, deposits are 100% refundable up to 3 days from the date the order was submitted; except for orders that contain custom or ‘special order’ merchandise. Whether or not a ‘special order’ can be canceled depends on the fulfillment status and policies of the supplier for that merchandise. Any restocking, shipping or other fees associated with the cancellation of a ‘special order’ will be deducted from the deposit. For in-store and telephone purchases, your sales representative will debit your credit card for the appropriate deposit amount at the time of the order; then, they will place an authorization on your card for the remainder of the balance.
For Internet orders, your credit card will be authorized for the total invoice amount at the time the order is placed. Our billing department will review the order within 1(Mon-Fri) business day to capture the appropriate deposit; then an authorization will be taken for the remaining balance. When orders ship from our warehouse, or our supplier’s warehouses, the remaining balance is captured on your credit card and the sale is completed.
Completed sales may not be canceled, and are subject to the Decors U.S. return policy.
